Your data, your call.

Jeni is a product of DeaRx Technologies. DeaRx Technologies is incorporated and operates in Ghana. Jeni helps with reproductive health across seven life stages: puberty, preventing pregnancy, preparing for pregnancy, pregnancy, postpartum, perimenopause and menopause. It does this through education and tracking. It does not replace a clinician.

Questions about this policy or your data? Email hello@jeni.care.

2.1. What you give us

• Account details: your name, email address, password and contact information.
• Profile and health information you choose to track, such as date of birth, cycle data, symptoms, lifestyle habits, goals, health conditions and history, allergies, readings like blood pressure or blood sugar, and clinic visits.
• Answers you give in assessments, questionnaires or coaching in the app.
• Messages you send our team, such as feedback or support requests.
• Messages you send to the Jeni assistant in the app.
• Photos and files you upload, such as prescriptions, lab results and challenge photos.

2.2. What we collect automatically

To run, secure and improve the Services, we collect some technical information. Optional third-party analytics in the mobile app is covered separately in 2.3.

• Device information, such as device type, operating system and mobile device identifiers.
• Log data, such as IP address, browser type, pages visited, and the time and date of use.
• Usage data, such as the features you use, actions you take and the articles you read.
• Cookies and similar technologies, to remember your preferences and understand how the Services are used.

2.3. Optional third-party analytics

If you choose “Allow third-party analytics” when setting up the mobile app, or turn it on later in Settings → Third-party analytics, we use Google Analytics for Firebase to measure broad app use and reliability. With that permission, Google may receive:

• App opens, sessions, broad engagement, and approved product events that contain no health information.
• Technical information such as app version, operating system, device type, language, and a country or region worked out from your IP address.

We don’t collect advertising identifiers, we don’t show adverts, and we don’t track you across other companies’ apps or websites.

We do not intentionally send Google any health information, cycle or pregnancy information, symptoms, medicines, diagnoses, care records, assistant conversations, names, email addresses, phone numbers, account identifiers, free text, precise location or raw screen paths. We don’t use health information for advertising and we don’t sell it. Google handles the limited analytics data it receives under its own privacy terms.

You can turn this off at any time in Settings → Third-party analytics. That stops future collection and does not affect health, care, reminder or subscription features.

2.4. Only when you use a feature

• Your device location, when you look for care nearby, check outdoor weather tips, view Ramadan fasting times, or see local food prices. See section 7.
• Barcode numbers, when you scan a medicine or food pack with the camera. See section 7.

2.5. From other companies

With your permission, we may receive information from:

• Google or Apple, if you use them to sign in and link your Jeni account.
• Apple (App Store), Google (Google Play) and RevenueCat, for the status of subscriptions you buy in the mobile app, and our payment provider Paystack for other purchases. We never store full card details on our servers.
• Apple Health (iPhone) or Health Connect (Android), if you connect them in the app. See section 6.

We use your information to:

• Create and run your Jeni account and profile.
• Give you insights, suggestions and articles that fit your stage and health profile.
• Track your progress, symptoms and habits over time and show them in the app.
• Run features like partner invitations, shared plans, and contact with professionals where available.
• Send you account updates, reminders and support messages.
• Improve the Services, including understanding which features people use and find helpful.
• With your permission, measure broad app use and reliability with Google Analytics for Firebase. We don’t use health information for this.
• Keep the Services secure, prevent fraud and meet our legal obligations.

Where the law requires a legal basis for using your data (for example GDPR in the EU and UK), we rely on one or more of these:

• Your consent, for example when you enter sensitive health information, opt into some messages or third-party analytics, or allow Jeni to use Google’s AI.
• A contract with you, to give you the Services you signed up or subscribed to.
• Legal obligations, such as answering lawful requests from authorities.
• Our legitimate interests in improving the Services, keeping them secure and keeping you safe, as long as your rights and interests don’t outweigh them.

We do not sell your personal or health information. We share it only in these cases:

• Service providers who help us run the Services (such as hosting, analytics, email and payments), under contracts that require them to protect your data. These include:
  • Google (Gemini), only after you allow it in the app. Gemini processes the messages you send to the Jeni assistant, and the parts of your journey you let Jeni use, to write replies. When you scan a lab report or vaccination card, Gemini also reads the photo or PDF to fill in the values for you to check. You can withdraw this at any time in Settings → Jeni and Google AI, which turns off Jeni’s AI features.
  • Google Analytics for Firebase, only if you allow third-party analytics in the mobile app. It receives the limited, non-health usage data described in section 2.3.
  • Apple, Google and RevenueCat, which process subscriptions bought in the mobile app. RevenueCat receives your Jeni account ID and purchase history, not your health information.
  • Paystack, which processes other payments.
  • Twilio, which sends text message and WhatsApp reminders, only if you turn them on.
• Public information databases. Some lookups (medicine names, food names, barcodes, condition codes and rounded locations) are sent from our servers to public databases, without your name, email or account details. See section 8.
• Health or coaching professionals, where the Services let you connect with them, and only with your explicit consent.
• Legal and safety reasons, when the law requires it or to protect the rights, property or safety of you, us or others, for example answering legal requests or preventing fraud.
• Business transfers, if we are part of a merger, acquisition or similar deal. Your data may move as part of the business, with appropriate safeguards.

Connecting Apple Health (iPhone) or Health Connect (Android) is optional. Each feature below asks only for the data it needs, when you turn it on in the Jeni app, and you can say no to any of them. The rest of the app works without it.

6.1. What we read, and why

From Apple Health or Health Connect:

• Workouts (exercise sessions) and steps, in Movement, to fill in your activity log and weekly active minutes on days you haven’t logged activity yourself.
• Sleep, if you turn on “Sleep” in Movement, to show your weekly picture of rest and recovery on your phone.
• Sleep, if you turn on sleep from Apple Health or Health Connect in Sleep and rest, to show last night and your 7-night average, and to fill in hours slept and wake-ups in your sleep log. You can change these before saving.
• Workouts, steps and sleep, if you turn on “Tick from Apple Health” or “Tick from Health Connect” in your fertility plan, to tick off habits such as active minutes, steps and hours slept for today and the two days before.

From Apple Health on iPhone only (Jeni does not read these from Health Connect):

• Weight, if you turn on “Sleep, heart rate and weight” in Movement or add weigh-ins from your phone in Weight, to add one weigh-in a week to your weight log for weeks you haven’t logged one yourself.
• Resting heart rate, if you turn on “Sleep, heart rate and weight”, to show your weekly picture of rest and recovery on your phone.
• Blood pressure, blood sugar and weight, if you turn on “Fill readings” in Health, under Readings, to save the readings you choose, just like readings you type in. Deleting one stops it being added again.

Reading in the background. Once you turn on Movement or weigh-in syncing, Jeni checks for new workouts, steps and weigh-ins (weigh-ins on iPhone only) about once an hour, even when the app is closed, so your logs stay up to date. Turning these features off stops it.

What we write. Only if you turn on “Save Jeni sessions”, guided movement sessions you finish are saved as workouts. Jeni writes nothing else.

6.2. Where it is kept

• Activity days, weigh-ins, readings and fertility plan ticks filled in from this data are stored with your Jeni account, encrypted in transit and at rest, so you can see them on all your devices.
• Sleep and heart rate stay on your phone. The exception is a sleep log you choose to save, which keeps only a rough range (for example “5 to 7 hours, 1 to 2 wake-ups”).
• Data already added stays in your logs until you delete it or delete your account. Deleting your account removes it after 30 days (section 10).

6.3. What we never do with health app data

• Use it for advertising, or sell it.
• Share it with data brokers, advertisers or information resellers.
• Use it to decide whether you can get credit, a loan or insurance.
• Use it to train AI models.
• Let our staff read it, unless you ask us to (for example for support), it is needed for security, or the law requires it.
• Share it with your partner. Partner sharing never includes health app data.

Readings you add from Apple Health are saved like readings you type in. If you allow Jeni’s AI features and choose to let Jeni use your readings, Google (Gemini) processes them only to write the reply you asked for (section 5).

6.4. You stay in control

You can disconnect each feature at any time in the app, and remove Jeni’s access in your Apple Health or Health Connect settings. Disconnecting stops new reads. You can delete data already added from your logs, or ask us to delete it as described in section 11.

The use of information received from Health Connect will adhere to the Health Connect Permissions policy, including the Limited Use requirements.

Sharing movement with a partner. If you link a partner, your movement week stays private until you turn on “Share my week”. Your partner then sees only your active days and minutes for the current week, never your weight, notes or health app data. Walk-together requests and cheers you send reach your partner as notifications.

The Jeni app asks for your location only when you use a feature that needs it, and only while you are using the app. We don’t track your location in the background. We use it to:

• Show care providers, clinics, hospitals and pharmacies near you, with directions.
• Give heat, sun and air-quality tips for moving outdoors.
• Warn you about heat, dust and poor air on days that affect your health conditions. Only your rounded location goes to the weather service, never your conditions. Today’s plan uses location only if you have already allowed it. It never asks.
• Show Ramadan fasting times for where you are, if you choose.
• Work out your country for local food prices.

For weather and Ramadan times, we round your location to about 1 km before it leaves our servers. We use your location to answer the request and don’t save it to your account. To show the name of your town, your phone’s own map service (Apple on iPhone, Google on Android) looks up the place name on your phone. You can turn location off at any time in your phone’s settings, and the rest of the app keeps working.

When you scan a medicine or food pack, the camera reads only the barcode number. Jeni doesn’t take or keep photos. The barcode number is used only to look up the product.

To answer some questions, our servers look things up in public databases. They receive only what the lookup needs, never your name, email or account details:

• Medicine names, for name suggestions, pregnancy and breastfeeding information, and recall alerts (U.S. National Library of Medicine and U.S. Food and Drug Administration).
• Food names and barcodes, for nutrients, allergens and ingredients (USDA FoodData Central and Open Food Facts).
• Health condition codes, for plain-language information about a condition mode you open (MedlinePlus, from the U.S. National Library of Medicine). Only the condition is sent, never who it is for.
• Your rounded location, for weather (Open-Meteo, or the Norwegian Meteorological Institute (MET Norway) when Open-Meteo is unavailable) and Ramadan times (AlAdhan).

Nearby health facilities and local food prices come from data we keep on our own servers (OpenStreetMap and the World Food Programme), so those lookups aren’t sent anywhere else. Your Ramadan fasting choice and the country you pick for food prices are stored only on your phone. The full list of sources is in the app under Settings → Data sources.

We use technical and organisational measures to protect your personal and health information, including encryption in transit, access controls and secure infrastructure. No system is completely secure, though, so we can’t guarantee absolute security.

Please keep your login details private, and tell us straight away if you think someone else has got into your account.

We keep your information while your account is active, or as long as we need it to provide the Services, meet legal obligations, resolve disputes and enforce our agreements.

You can ask us to delete your account and data. In some cases the law may require us to keep certain information.

When you delete your account in the app, it is deleted 30 days later, and you can cancel before then. Your account and data are then deleted. If you signed in with Apple, we also revoke Jeni’s access to your Apple ID.

Depending on where you live and the law that applies, you may have the right to:

• See the information we hold about you.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete your data, in some circumstances.
• Limit or object to some kinds of processing.
• Withdraw consent where we rely on it. This doesn’t affect anything we did before you withdrew it.
• Turn third-party analytics on or off in the mobile app, under Settings → Third-party analytics.
• Turn Jeni’s use of Google’s AI on or off in the mobile app, under Settings → Jeni and Google AI.

To use any of these rights, email hello@jeni.care. We may need to confirm who you are before we respond. If you want your account removed, you can also use our account deletion form.

Jeni may process and store information in countries other than the one you live in. When we move personal data between countries, we put appropriate safeguards in place as data protection law requires.

Jeni is only for people aged 18 and over. We don’t knowingly collect personal information from anyone under 18. If you think someone under 18 has an account, contact us and we will delete it.

We may update this policy when our practices, technology or the law change. When we make important changes, we will update the date at the top of this page and, where appropriate, tell you in the app or by email. It’s worth checking back from time to time.

Questions, concerns or requests about this policy or your personal data: